Hey friend! If you've made it over to this page, I take it your searching for a little more insight on how this all works. It's more than likely new territory for you and I want to make sure you're making the best informed decision in taking the next steps in hiring a virtual assistant for your business. Because after all, I get it. This business is your baby.
Your proud and joy and rightfully so, it must be handled with extreme care. You've invested time, money, and a few sacrifices building your empire. The decision of hiring help is simultaneously exciting, a bit overwhelming, and perhaps even a bit nerve wrecking but I want you to do what feels right and not based off a decision that feels impulsive or premature.
So, to help mitigate some of your apprehensions as you consider outsourcing, I put together this Frequently Asked Questions page just for you.
I'm addressing some of the most common questions or concerns you may have before you sign on the dotted line with us here at The Executive Studio. It also gives a good glimpse into if you and I would be a good fit for one another.
Let's get into the specifics shall we?
-What is a virtual assistant?
A Virtual Assistant is an independent contractor who completes administrative tasks and business support services from a remote location.
-What are the different packages and their investments?
TES offers 3 different packages: The Executive Petite 15 hours a week - The Executive Deluxe 20 hours a week - The Executive Premium 25 hours a week. Each package is $33 per hour.
-What are your hours of operation?
Business operations are Monday-Friday 9am-6pm (excluding major holidays) with special exceptions made for clients as needed.
-What kind of businesses do you support?
TES provides support to entrepreneurial growing businesses, CEOs, executive teams, coaches and brands. We're vertical agnostic and have successfully worked with graphic designers, wedding planners, photographers, stationary designers, and interior designers.
What are the communication channels?
We communicate with out clients by email, phone/text, or web conferencing (Google Meets or ZOOM) during hours of operation only.
-Is there a trial period?
Our Executive Petite package allows our clients to pilot virtual assistant services to determine suitability and like all of our packages, is a one month commitment.
-What programs do you work with?
Our team is tech-savvy working with programs like 17Hats, Slack, BaseCamp, Google Workplace, Dubsado, HoneyBook, Asana, Trello, Monday.com, Canva, and Tailwind to name a few.
-How does billing work?
Clients are billed upfront on a month to month basis with a PayPal invoice will be sent at the 1st of every month. For clients beginning their services before or after the 1st of the month, they will be invoiced a prorated amount.
-How do I Pay for my Invoice?
Invoice is to be paid via PayPal and PayPal accepts all major credit & debit cards, checks, and bank accounts. You do not need a PayPal account to pay for your invoice.
-Will I work exclusively with Sam Harris?
At The Executive Studio, we are able to deliver exceptional quality work with the collaborative efforts of a team. Sam Harris is the principal virtual assistant for The Executive Studio and will take ownership over all clients however, on occasion for special projects, where domain expertise is required or in event of Sam's absence, assistance from another team member will be provided.
-How do I book a consultation?
To book a consultation, please email firstname.lastname@example.org. A consultation by phone or video conferencing is required before we can officially begin the process of securing you as a client. With a methodical approach to our business, we like to ensure that we can serve our clients in the capacity they need and during our exploratory scoping call, this provides insight and gap analysis to how we can support.
-What services are out of scope for The Executive Studio?
Currently, we do not provide social media management, Pinterest optimization/management, CRM setup, blog writing, website copy or micro graphic design services.